Return and Refund Policy

This Return and Refund Policy applies to purchases made from Griprix.com. Please read it carefully before placing an order. By purchasing from us, you agree to the terms set out below.

Section 1 – Return Eligibility (Manufacturing Defects or Shipping Damage Only)

We accept returns only in the case of manufacturing defects or if the item was damaged during shipping. You must request a return within 14 calendar days of receiving your order.

To initiate a return, please contact us at griprix@gmail.com with your order number and a clear explanation of the issue.

Section 2 – Conditions for a Return

To be eligible for a return:

• The item must be in its original, unused condition and free from any damage not caused during manufacturing or shipping.
• All original packaging, tags, and accessories must be intact.
• Proof of purchase must be provided.
• A return request must be approved by our team before you ship the item back.

Items sent back without prior approval will not be accepted.

Section 3 – How to Start a Return (Step by Step)

1. Contact us. Email griprix@gmail.com with your order number, issue details, and photos or a video showing the defect or shipping damage.
2. Approval. If your return is approved, we will send a pre-paid return shipping label and instructions.
3. Ship the item. Package the item securely and send it using the provided label.

Return address:

REDNOVA VENTURES PVT LTD No. 608, 6th A Cross, 9th Main HBR 4th Block, Maruthi Layout Hennur Cross, Bengaluru – 560043

Section 4 – Return Shipping Costs

Return shipping is free. We provide a pre-paid return shipping label for all accepted returns, and there are no restocking fees.

Section 5 – Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately. We strongly recommend recording a video while unboxing your order to support any claim. We will resolve the issue through a refund or exchange at no additional cost to you.

Section 6 – Exchanges

If your product is defective or damaged in transit, we will offer an exchange for the same item. Replacement items will be shipped within 7 to 10 business days after your request is approved.

Section 7 – Refunds

After receiving and inspecting your return, we will notify you of the approval status. If approved, a refund will be issued within 10 business days to your original payment method. Additional processing time may be required by your bank or card provider.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at griprix@gmail.com.

Section 8 – Custom Orders

Custom-made products are produced to your specifications and are treated differently from standard catalogue items under this policy.

Design fee is non-refundable. The design fee is Rs. 2,500 per design, charged separately from the product price. A "design" means one distinct custom concept, including its layout, styling, colors, materials, and personalization. If several tracks share a single approved design and only the circuit changes, one design fee of Rs. 2,500 applies; if tracks each require their own distinct design, a Rs. 2,500 fee applies to each. For example, two tracks with two different designs carry a total design fee of Rs. 5,000, while one design applied across five tracks carries a single fee of Rs. 2,500. Design fees are non-refundable, whether or not you choose to accept the final product once it is made, because they are payment for work carried out by us and are earned once that work is performed.

Bulk order adjustment. Design fees are waived and instead credited toward your final invoice where the confirmed order value reaches Rs. 50,000 or more. Where an order carries more than one design fee, all such fees are credited. In this case the fees are adjusted into the final product price rather than retained as a separate charge.

Iterations. Each design includes up to 3 iterations. An iteration means one round of revisions made by us based on your consolidated feedback on a preview or proof. Changes beyond the third iteration on a given design are charged at a further Rs. 2,500 for each additional block of up to 3 iterations on that design. These additional fees are also non-refundable.

Production variation is not grounds for a refund. All custom work is limited to our current production capabilities. We do our best to match your request, but we cannot guarantee 100% accuracy against reference images, drawings, or specifications. Variations in detail, finish, color, and dimensions are an inherent part of a made-to-order process and are not treated as manufacturing defects.

Defects and shipping damage remain covered. A custom product that arrives with a genuine manufacturing defect, or is damaged in shipping, is covered by the same return and resolution process set out in Sections 1 to 7 of this policy. In that case, contact us within 14 days of receiving your order with photos or a video, and we will resolve it through repair, replacement, or refund of the product price as appropriate.

Contact

Questions about this Return and Refund Policy can be sent to us at griprix@gmail.com.